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Dick's Lumber

Inside Sales

Burnaby, BC, V5C 4T5, Canada

Wage: $18.00 to $24.00 per hour. · Full-time

Within 25 km of Delta · About 20.6 km from the city centre

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Job details

Pay: Wage: $18.00 to $24.00 per hour.
Job type: Full-time
Experience: 1–2 years of sales experience is considered an asset.
Posted: Oct 20, 2026

Original job description

Do you enjoy helping customers find everything they need for their building project? Do you have experience in construction or building supply sales? OR - do you have a strong customer service focus and want to learn our industry? If you have answered "yes" to any of these questions, we would love to hear from you!

Dick’s Lumber is looking for a detail oriented, sales driven and customer service-oriented team players to join our team.

ACCOUNTABILITIES:

Expedites all special-order products throughout the system from when they are quoted and ordered to when they are delivered to the customer.
Maintains contact with customers as to the status of their orders and advises when they are completed.
Sources nonstock custom products from various vendor product lines for the customer.
Supplies Inside, Outside and Counter Sales staff with accurate pricing on special order products as needed.
Established cash or financing options and provides assistance to customer account inquiries.
Processes all special-order returns both with customers and vendors.
Establishes relationships with vendors for favorable pricing.
Ensures that the correct products were received from the vendor and that the paperwork is completed in a timely manner.
Ensures product is clearly tagged with Customer contact information.
Ensures that special order policies and procedures are adhered to, pertaining to payments, invoicing and billing.
Maintains weekly sales reports on all sales activities.
Performs other job-related duties as required including but not limited to purchasing and controlling inventory of certain stock items.

QUALIFICATIONS:

Fluent in English with excellent verbal, written, listening, and interpersonal communication skills.
Candidates must be able to communicate in both English and Punjabi.
Strong customer service skills with a demonstrated ability to build positive relationships and deliver exceptional service to customers and colleagues.
Knowledge of the lumber, building materials, hardware, or construction industry is considered a strong asset.
Ability to assess customer needs, recommend appropriate products, and provide effective solutions.
1–2 years of sales experience is considered an asset.
Strong computer skills, including proficiency with Microsoft Office applications and the ability to learn new systems and software quickly.
Positive attitude with a strong commitment to teamwork, collaboration, and contributing to a supportive work environment.
Excellent time management and organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
Highly detail-oriented with strong organizational, problem-solving, and multitasking abilities.
Ability to perform efficiently in a fast-paced environment with minimal supervision.

WORKING CONDITIONS:

Exposure to dust, dirt and extreme changes in temperature and weather when working outside.
Busy, high-volume environment

Wage: $18.00 to $24.00 per hour.

We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.

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More about this job

Responsibilities

Manage special orders from quotation and sourcing through delivery, keeping customers and sales staff informed about order status and pricing. Process returns and payments, coordinate with vendors, verify products and paperwork, maintain sales reports, and assist with purchasing and inventory control.

Requirements

Candidates must communicate fluently in English and Punjabi and demonstrate strong customer service, communication, organization, and problem-solving skills. One to two years of sales experience and knowledge of lumber, building materials, hardware, or construction are assets; computer proficiency and the ability to work effectively in a fast-paced environment are also expected.

Skills

Customer Service
Sales
English Communication
Punjabi Communication
Relationship Building
Product Recommendations
Microsoft Office
Time Management
Organization
Problem-Solving
Multitasking
Attention to Detail
Vendor Relations
Order Management
Teamwork

Benefits

Health Coverage
Dental Coverage
Company Pension Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Special Orders
Customer Service
Lumber
Building Materials
Hardware
Construction
Product Sourcing
Vendor Relations
Pricing
Order Management
Returns Processing
Customer Accounts
Cash Payments
Financing Options
Invoicing
Billing
Sales Reporting
Purchasing
Inventory Control
Microsoft Office
English
Punjabi

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