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Worldpac

IT Service Engineer

Richmond, BC, Canada

CAD $68,000.00 - CAD $80,000.00 /Yr. · Full-time

Within 25 km of Delta · About 12.2 km from the city centre

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Job details

Pay: CAD $68,000.00 - CAD $80,000.00 /Yr.
Job type: Full-time
Apply by: Nov 20, 2026
Experience: 4-8 years of experience in IT support, desktop engineering, or a related role.
Posted: Oct 21, 2026

Original job description

Role Overview

The IT Service Engineer provides Level 2 support for desktop, mobility, and device issues. This role independently handles the escalated tickets, supports Zebra RF/handheld and MDM platforms, and is a first line of technical support during network, voice, and compute outages. The IT Service Engineer has a solid technical foundation and is building toward greater ownership of specific tools, device categories, and process areas. This position is onsite.

Key Responsibilities

Independently troubleshoot and resolve hardware and software issues on Windows and Mac desktops, laptops, printers, and peripherals.
Deploy, image, and configure PCs, laptops, and mobile devices in line with standard procedures.
Support video conferencing and collaboration tools (Microsoft Teams) and resolve related connectivity/meeting issues.
Troubleshoot, and support Zebra RF/handheld devices (TC77/78, TC8000/8300, MC9300) including app deployment and firmware/image updates.
Manage day-to-day administration of MDM platforms, including enrollment, policy application, and troubleshooting.
Support rollout of new devices and MDM policy changes.
Perform network troubleshooting for Wi-Fi, VPN, and general connectivity issues, escalating complex cases to the Network team with clear diagnostic detail.
Act as a first line of technical support during outages, coordinating with Network, Voice, and Compute teams to gather information and communicate status from start to finish.
Contribute to and help maintain the knowledge base, including documenting new issues and resolutions.
Support IT asset tracking, inventory, and lifecycle management activities.
Identify recurring issues and suggest process or tooling improvements to reduce ticket volume.

Required Qualifications And SKILLS

4-8 years of experience in IT support, desktop engineering, or a related role.
Associate's degree or coursework in IT, Computer Science, or related field.
Strong working knowledge of Windows OS; working knowledge of MacOS.
Hands-on experience with MDM platforms such as Intune, 42Gears, Addigy or similar.
Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP) and ability to troubleshoot connectivity issues independently.
Experience supporting Active Directory, and M365 in a Level 2 capacity.
Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills, with the ability to explain technical issues to non-technical users.
Experience documenting technical issues and contributing to a knowledge base.
CompTIA A+, Microsoft 365 Certified, or ITIL Foundation certification is a plus.
Experience configuring and troubleshooting Zebra handheld/RF devices is strongly preferred.
Experience supporting warehouses and distribution centers, is highly desirable.

Pay Range

CAD $68,000.00 - CAD $80,000.00 /Yr.

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More about this job

Responsibilities

Provide Level 2 support for desktop, mobile, and device issues, including Windows and Mac systems, Zebra handhelds, and MDM platforms. Troubleshoot connectivity and outages, coordinate with technical teams, maintain documentation and asset records, and identify opportunities to improve support processes.

Requirements

Requires 4–8 years of IT support or desktop engineering experience, an associate degree or relevant IT coursework, and working knowledge of Windows, MacOS, MDM, networking, Active Directory, and Microsoft 365. Strong troubleshooting, communication, and documentation skills are required; Zebra device experience and warehouse or distribution center support are preferred, while relevant certifications are a plus.

Skills

Windows Support
MacOS Support
Desktop Troubleshooting
Mobile Device Management
Intune
42Gears
Addigy
Zebra Handheld Devices
Network Troubleshooting
Wi-Fi
VPN
TCP/IP
Active Directory
Microsoft 365
IT Asset Management
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Windows
MacOS
Desktop Engineering
PC Deployment
Device Imaging
Microsoft Teams
Zebra TC77/78
Zebra TC8000/8300
Zebra MC9300
Mobile Device Management
Intune
42Gears
Addigy
Wi-Fi
VPN
TCP/IP
Active Directory
Microsoft 365
Network Outages
Voice Support
Compute Support
IT Asset Tracking
Inventory Management
Knowledge Base
CompTIA A+
Microsoft 365 Certified
ITIL Foundation
Warehouse Support
Distribution Centers

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