Company Description Maven Transport Ltd. is a North America-wide freight carrier focused on safe, timely delivery and reliable service. The company is committed to exceeding customer expectations by combining cost-effective transportation with careful handling of every shipment. Clients receive proactive day-to-day shipment updates through their preferred channels, including email or telephone. With coverage across all regions in North America, Maven Transport offers consistent logistics solutions for a diverse customer base. The organization values professionalism, clear communication, and long-term partnerships with its clients. About the Role
Maven Transport Ltd. is seeking a motivated and experienced Senior Dispatcher to join our operations team.
This is a hands-on position responsible for managing assigned freight lanes, coordinating drivers and shipments, sourcing freight opportunities through existing customers and the spot market, and working closely with our sales and operations teams.
We are looking for someone who takes ownership of their work, plans ahead, and understands the importance of customer service, driver coordination, and fleet efficiency.
Key Responsibilities
Lane Management & Proactive Freight Planning
- Take ownership of assigned geographic freight lanes.
- Proactively plan truck movements and secure freight ahead of equipment availability.
- Coordinate truck positioning and upcoming capacity with the Operations Manager.
- Minimize empty miles and maximize equipment utilization.
- Identify opportunities to improve lane performance and operational efficiency.
Dispatch & Driver Coordination
- Serve as the primary point of contact for drivers operating within assigned lanes.
- Coordinate daily load assignments, pickups, deliveries, and appointments.
- Communicate dispatch instructions and shipment requirements to drivers.
- Monitor shipment progress and resolve delays or operational challenges.
- Work with drivers, customers, and internal departments to resolve day-to-day issues.
Freight Sourcing & Rate Negotiation
- Source available freight through existing customers and spot freight opportunities.
- Negotiate competitive freight rates in accordance with company guidelines.
- Respond to customer and broker rate requests promptly.
- Evaluate freight opportunities based on routing, mileage, equipment requirements, scheduling, and operational feasibility.
- Develop a strong understanding of freight markets and pricing trends within assigned lanes.
Sales & Customer Coordination
- Work closely with sales representatives to coordinate freight opportunities and equipment availability.
- Provide rate quotations, transit estimates, and operational guidance.
- Keep the sales team informed of available capacity and upcoming truck movements.
- Communicate shipment updates, delays, and service concerns.
- Support long-term customer relationships through reliable service.
Fleet Optimization & Operational Efficiency
- Maximize productive equipment utilization across assigned lanes.
- Reduce unnecessary empty miles, downtime, and equipment repositioning.
- Plan reloads in advance to minimize gaps between shipments.
- Coordinate truck availability and load scheduling to maintain consistent fleet movement.
- Collaborate with other dispatchers and the Operations Manager to optimize equipment deployment across the network.
Teamwork & Operational Support
- Report to the Operations Manager and coordinate on broader fleet planning.
- Work collaboratively with other Senior Dispatchers to support company-wide equipment utilization.
- Coordinate with Junior Dispatchers on shipment documentation, tracking updates, and administrative requirements.
- Provide guidance and mentorship to Junior Dispatchers.
- Maintain accurate operational information within the company's transportation management system.
- Follow company safety, compliance, and operational procedures.
Qualifications & Experience
Required
- Minimum 1 year of experience in trucking dispatch or transportation operations.
- Knowledge of North American freight markets and trucking operations.
- Familiarity with freight sourcing through existing customers and spot freight opportunities, including rate negotiations.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple shipments and time-sensitive priorities.
- Proficiency with computers and transportation management systems.
- Ability to work on-site at our Mission, BC head office.
Preferred
- Experience with flatbed, step deck, RGN, or other open-deck equipment.
- Familiarity with Canada–U.S. cross-border transportation.
- Knowledge of Hours of Service and oversize/overweight freight requirements.
- Experience working with company drivers and owner-operators.
What We're Looking For
- Someone who plans ahead rather than reacting to problems.
- A resourceful dispatcher who understands fleet optimization and efficient equipment utilization.
- A dependable team member who takes ownership of assigned lanes.
- A clear communicator who builds strong working relationships.
- A problem-solver who makes sound decisions under pressure.
- Someone who values teamwork and company-wide success.
Why Join Maven Transport?
- Work with an established transportation company operating across Canada and the United States.
- Gain experience with diverse freight, including specialized and open-deck transportation.
- Be part of a collaborative and growing operations team.
- Take ownership of assigned freight lanes and contribute directly to the company's operational success.
