Description
About FirstService Residential:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Job Overview
The Senior HR Generalist partners with the business to identify opportunities to strengthen the overall employee experience and leads cross-functional and collaborative projects in support overall HR strategy. The Senior HR Generalist works directly with the Director, Human Resources and senior leadership to align Human Resources activities and initiatives to help drive department goals and objectives.
Responsibilities
Employee Relations:
- Serves as a trusted advisor to People Leaders, providing guidance and advice on employee relations matters including:
- Disciplinary actions and terminations
- Performance management
- WorkSafe (WCB)
- Workplace investigations
- Leaves of Absence (LOA); returns to work
- Visa and work permits
- Disability and medical accommodations
- Employment Standards compliance
- Subject matter expert on internal HR policies and processes, including employee manual. Identifies changes in legislation and/or best practices in order to ensure that policies are updated regularly.
Performance And Talent Management
- Writes disciplinary and performance letters, including performance improvement plans; responsible for developing templates as required, and maintaining materials according to best practices.
- Works closing with the HR Director to facilitate the annual performance appraisal process, talent planning, and subsequent training for associates and/or managers in department; including 9 box, goal setting, midyear touch points and annual reviews.
Absence Management
- Oversees leave of absence management, ensuring compliance with applicable legislation and company policies.
- Serves as the primary point of contact for employees and advises People Leaders on leave-related matters, documentation requirements, and return-to-work planning.
- Coordinates with external stakeholders, as required, to support effective leave management and successful return-to-work.
- Oversees WorkSafeBC (WCB) claims administration, including claim reporting, documentation, and ongoing communication with relevant stakeholders. Coordinates return-to-work planning and modified duties in collaboration with People Leaders and employees, ensuring compliance with applicable requirements and supporting safe and timely return to work.
Training / Onboarding
- Coordinates the training and onboarding process and identifies opportunities for improvement.
- Provides training to Managers on HR topics as required. Conducts new hire orientations and evaluates effectiveness of training.
- Assists in creation of training and process guides.
- Acts as the lead administrator company LMS (Elevate).
HR Compliance & Administration
- Oversees employee file management.
- Provides employment verification; responds to employment-related legal requests, wage certificate requests etc.
- Drafts and completes employee contract amendments, where not completed through JobVite.
- Works in collaboration with Managers on safety activities, including but not limited to:
- Supporting the H&S committee; provides updates and advice on best practices, acts as the Manager representative.
- Ensuring compliance of on-site and office safety training.
- Assists in entering new hire documentation into HRIS
Other Duties As Assigned
- Acts as back-up on benefits administration and payroll
- responds to general employee questions
- Occasional involvement in recruiting as departmental needs require.
- Proposes, initiates and contributes to HR projects that advance the stakeholder group and elevate the organization’s employee experience. This might include software implementations, new policies and procedures, employer brand partnerships and initiatives etc.
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Skills & Qualifications
- Minimum of 3-5 years’ HR Generalist experience directly supporting a large employee group with a focus on employee relations (performance management, WCB, application of employment standards, Health & Safety, attendance, interpretation and application of company policies etc.). Brings experience mentoring more junior HR staff.
- Track record of planning and executing HR Projects that advance overall employee experience.
- Functional knowledge of payroll and benefits administration.
- Understanding of the WCB and return to work process. Has held some responsibilities for organizational Health & Safety.
- Proven responsibility for planning and delivery of organizational Learning and Development initiatives.
- Degree in Human Resources, Business Administration or related field, or equivalent combination of education and experience (e.g. HR Diploma and HR experience)
- CPHR designation or working towards designation very strongly preferred. Further certification in assessment, coaching, change management, organizational development, project management etc. preferred.
- Able to travel within the Lower Mainland to attend to employee relations.
What We Offer
As a full-time associate, you will be eligible for full comprehensive benefits including health & dental. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.
Compensation
$70,000.00 - $80,000.00 per annum
FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.
IN2018
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
