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SCM Services d’assurances

Account Coordinator - New Westminster, British Columbia, Canada

New Westminster, BC, Canada

Hybrid

Full-time

Within 25 km of Delta · About 16.5 km from the city centre

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Job details

Job type: Full-time
Workplace: Hybrid
Experience: 2-5 years’ experience in senior admin role multi-tasking and working with external clients
Posted: Oct 7, 2026

Original job description

Company:

ClaimsPro LP - International Programs GroupAccount Coordinator - New Westminster, British Columbia, CanadaCompensation range: $52,200.00 - $72,500.00 annually

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity.

We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.

Responsibilities:

Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
Manage and maintain accounts funded in trust on clients behalf.
Reconciliation of financial transactions across various client management systems
Oversee internal file protocol reviews in conjunction with IPG procedures.
Continuously work to enhance relationships with Insurer clients
Communicate with client re: trust account balances and adequacies
Works with Finance to ensure smooth cheque issuance workflow
Works with Examiners to facilitate payment cash calls and scheme advances
Facilitate data for production of MI reports

Qualifications & Experience:

2-5 years’ experience in senior admin role multi-tasking and working with external clients
Knowledge and experience in Insurer and Lloyd’s practices
Proficiency in Excel
Knowledge of third-party vendor systems used by Insurers
Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
Teamwork – must genuinely intend to work cooperatively with others
Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#IPG

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More about this job

Responsibilities

The Account Coordinator manages key insurer client accounts, including financial reporting, reconciliation of transactions, and maintaining trust account balances. They also collaborate with internal teams to facilitate payment workflows and ensure files meet client performance standards.

Requirements

Candidates must have 2-5 years of senior administrative experience and proficiency in Excel. Knowledge of insurer and Lloyd's practices, along with strong communication and problem-solving skills, is required.

Skills

Account management
Financial reporting
Reconciliation
Excel
Communication
Teamwork
Problem solving
Data analysis
Workflow management
Client relations
Financial transactions
KPI standards

Benefits

Competitive benefits
RRSP matching programs
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Coordinator
Claims administration
Lloyd's
Financial reporting
Reconciliation
Trust accounts
Excel
KPI
Data analysis
Client management
Insurance
Administrative
Workflow
Third-party vendor systems
RRSP matching

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