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Groupe APP - APP Group

Assistant Store Manager - CF Pacific Center

Vancouver, BC, Canada

Full-time

Within 25 km of Delta · About 22 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posted: Nov 5, 2026

Original job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What You’ll Do

Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
Communicate with management and HQ partners effectively.
Support performance evaluations, turnover and action plans for sales team.
Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
Ensure proactive client engagement leveraging CRM and growing the clientele database.
Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
Model and ensure store policies compliance are achieved and communicated.
Ensure proper maintenance and organization of the store standards front and back of house.
Handle customer inquiries, concerns and returns effectively.

What You’ll Need

Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
Exemplary selling and customer service skills.
Strong leadership and communication skills.
Dynamic, personable with a strong business acumen.
Results-oriented and adaptable mindset.
Multilingual is a plus.
Knowledge of Microsoft Office Suite and POS operating systems.

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More about this job

Responsibilities

Drive store and personal sales results while leading the team to deliver exceptional customer service and build client relationships. Oversee staffing, performance, scheduling, payroll, inventory, reporting, policy compliance, and store standards.

Requirements

Requires at least five years of experience, preferably in luxury fashion retail, including at least three years in management. Candidates should have strong selling, customer service, leadership, communication, and business skills, with Microsoft Office and POS system knowledge; multilingual ability is a plus.

Skills

Retail Sales
Sales Target Achievement
KPI Management
Customer Service
Team Leadership
Clienteling
CRM
Recruiting
Hiring
Employee Development
Performance Management
Scheduling
Payroll
Inventory Management
Microsoft Office
POS Systems

Visa sponsorship

Not detected in the job text

Keywords

Luxury Fashion Retail
Outerwear
Store Operations
Sales Targets
Key Performance Indicators
Customer Service
Clienteling
Client Database
Team Leadership
Recruiting
Hiring
Training
Performance Evaluations
Action Plans
Payroll
Scheduling
Inventory Management
Sales Reporting
Store Standards
Policy Compliance
Microsoft Office Suite
Point-of-Sale Systems
Brand Ambassadors

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