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Columbia Skylights

Bilingual (French) Inside Sales / Customer Service (B2B)

Burnaby, BC, Canada

Starting salary: up to $70,000 per annum. · Full-time

Within 25 km of Delta · About 18.8 km from the city centre

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Job details

Pay: Starting salary: up to $70,000 per annum.
Job type: Full-time
Apply by: May 12, 2027
Experience: Minimum 3 years experience in a B2B customer service environment required
Posted: Nov 13, 2026

Original job description

Columbia Skylights has an exciting opportunity for an experienced Bilingual – French Customer Service individual to join us in our waterfront head office in South Burnaby. Surrounded by parks and nature trails, we are only minutes from Vancouver and easily accessible by public transit.

This full-time position is suitable for a dedicated customer-oriented professional who wants to join a successful medium-sized, industry-leading manufacturing company with a small but dynamic team. You have good leadership, organizational, and interpersonal skills, and would be proud to represent an industry leading company dealing with their national dealer network.

Job Details:

The successful candidate will work out of our head office in Burnaby, BC

Full time position -- Monday to Friday 7.00am -- 3.30pm
Minimum 3 years experience in a B2B customer service environment required

Key Responsibilities:

Provide superior customer service to our large Canadian & US customer base
Respond to our important French Canadian/Quebec dealer network
Ability to quote pricing to customers in a fast paced environment
Order Entry while maintaining a high level of accuracy
Work cross functionally with Sales, Marketing and Operations Departments
Key member of a small inside sales group

Required Skills, Qualities and Abilities:

Fluent in English and French
Completion of high school required and college education preferred
Good understanding of Canadian geography, as Columbia sells in all ten Canadian provinces and two territories.
With an ability to learn quickly, you are professional with excellent interpersonal skills
Superb customer service skills
At least three years experience working in a customer service/order desk setting
You are a team player who is driven, has a sense of urgency, passion, a great sense of humour
Strong ability to multi task while remaining detail oriented
Knowledge of ACCPAC software preferred

Compensation:

Columbia Manufacturing offers a competitive compensation package which includes salary, bonus, RRSP, and benefits.

Starting salary: up to $70,000 per annum.

We are:

A leading Canadian manufacturer of specialty building products for over 70 years, selling to major home improvement and building supply centers, window and door manufacturers, roofing and glazing companies. We operate out of a modern manufacturing facility in South Burnaby as well as a distribution centre in Toronto. Many of our team members have been with the company for 15 years or more.

We are the largest Canadian manufacturing company in our sector with a reputation for quality and customer support second to none.

www.columbiaskylights.com

www.energyefficientskylights.com

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More about this job

Responsibilities

Provide customer service to Canadian and US customers, including the French-speaking dealer network in Quebec, and prepare customer pricing quotes. Enter orders accurately and collaborate with the Sales, Marketing, and Operations departments as part of a small inside sales team.

Requirements

At least three years of experience in B2B customer service or a customer service/order desk role is required, along with fluency in English and French and completion of high school. College education is preferred; candidates should also have strong customer service, interpersonal, organizational, multitasking, and attention-to-detail skills, while ACCPAC knowledge is preferred.

Skills

Bilingual English and French
B2B Customer Service
Inside Sales
Order Entry
Pricing and Quoting
Communication
Interpersonal Skills
Organization
Leadership
Multitasking
Attention to Detail
Teamwork
Cross-Functional Collaboration
Canadian Geography
ACCPAC Software

Benefits

Bonus
RRSP
Benefits

Visa sponsorship

Not detected in the job text

Keywords

B2B Customer Service
Inside Sales
French Canadian Dealer Network
English
French
Order Entry
Pricing Quotes
Customer Service
Customer Support
Dealer Network
Sales
Marketing
Operations
Manufacturing
Building Products
Canadian Geography
ACCPAC Software
Multitasking
Attention to Detail
Cross-Functional Collaboration

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