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Within 25 km of Delta

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Thierry Chocolates

Cafe Supervisor, Thierry Alberni

Vancouver, BC, Canada

Full-time

Within 25 km of Delta · About 18.5 km from the city centre

Apply on app-elb.pushoperations.com About employer

Applications open in a new tab.

Job details

Job type: Full-time

Original job description

Position: Supervisor

Location: Thierry Alberni

Reports to: Store Manager

WHO WE ARE:

Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

POSITION SUMMARY:

The Supervisor is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

Actively engage with guests, cultivating relationships and guest satisfaction

Support in recruitment, onboarding, and training of new front-of-house staff

Responsible for weekly and monthly inventory counts and inputting counts into reporting system

Proactively place orders each week and project upcoming inventory needs

Open/close store when scheduled

Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met

Organize daily cake order forms and work with kitchen to manage ordering needs

Respond to all incoming inquiries and provide extensive product knowledge to all customers

Troubleshoot any maintenance or technological issues throughout your shift

Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experience

REQUIRED EXPERIENCE AND QUALIFICATIONS:

At least one year of experience in a hospitality/retail/food service environment

Supervisory experience is preferred

Post-secondary education in a related field such as Business or Hospitality Management

An excellent multi-tasker with an eye for detail

Organized and able to work under pressure in a very busy environment

Excellent English communication skills

Serving It Right Certification

Ability to work a flexible schedule with early morning, weekend, and holiday shifts

WE OFFER:

Extended health benefits after 6 months of employment

Competitive compensation

Tip pooling

Flexible schedule

Staff meals

This position will remain open until filled.

Apply on app-elb.pushoperations.com About employer

More about this job

Responsibilities

The Cafe Supervisor will run daily shifts, manage staff, and keep the floor efficient while serving guests. They will also handle weekly inventory counts, ordering, cake orders and customer complaints.

Requirements

Thierry Chocolates needs candidates with at least one year of hospitality, retail or food service experience, supervisory experience preferred, and excellent English. Serving It Right certification is required, along with a flexible schedule.

Skills

Shift management
Staff management
Staff recruitment and training
Inventory management
Inventory counting
Ordering and forecasting
Customer service
Complaint resolution
Product knowledge
Cash handling
Troubleshooting equipment
Multi-tasking
Attention to detail
Time management
Hospitality operations
Food service operations
Labour cost management
Coffee and espresso knowledge

Benefits

Extended health benefits
Tip pooling
Staff meals
Flexible schedule

Keywords

cafe supervisor
shift supervisor
food service supervisor
retail supervisor
inventory
ordering
barista
customer service
hospitality
retail
food service
staff training
chocolate
pastry
Serving It Right
shift management

Perks

Flexible hours
Meals

Tools

Inventory reporting system
POS

Licenses

Serving It Right

Languages

English

Seniority

Mid level

Fields of study

Business Management
Hospitality Management

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