Timebomb Trading Inc./FBOMB Trading Inc. is a wholesale distribution company located in the Market Crossing area of South Burnaby BC, looking for a full-time, seasonal, in-office “Customer Service / Office Administrator” to begin work in November 2026. We are looking for somebody who is self-motivated, highly organized, and able to communicate with effectiveness, patience, and kindness, and interested in fashion from streetwear/lifestyle to outdoor clothing to everything in-between.
See more on our company at www.timebombtrading.com and www.fbombtrading.ca.
General duties include (but are not limited to):
- Fulfilling, maintaining and communicating customer service requests through email and phone
- Processing, reviewing, updating, and maintaining customer orders and warranty claims
- Contacting customers for order shipment approval
- Processing invoices and credit memos with accuracy
- Calculating, collecting and processing payments
- Keeping detailed records of actions taken
- Updating the customer information database
- Maintaining a good working relationship with the company’s vendors, customers and sales reps
- Gaining in depth familiarity with the warranty periods and warranty policies of our brands
- Submitting quarterly warranty claims to vendors
- Managing replacement parts and stock for warranty fulfillment
- Handling warranty returns and minor warranty repairs
- Working closely with other departments to ensure efficiency and timeliness
- Other administrative or operations assistance
Experience & Skills Needed:
- 2+ years in a customer service role
- Strong typing/word processing skills
- Ability to handle a wide range of administrative support-related tasks
- Proficiency in written and verbal English communication
- Exceptional attention to detail, organizational skills, and time management skills
- Excellent computer skills including Google Drive, Microsoft Excel, Outlook and more
- Strong ability to multitask, establish priorities and work under pressure
- Flexibility and adaptability to changing workloads
Benefits of Working at Timebomb & FBOMB Trading:
- Extended medical & dental benefits available
- Employee discounts on in-house purchases
- Team building activities and amenity rooms featuring video games, a ping pong table and skate ramp
- In-office coffee beans and espresso machine
- Paid sick days & bereavement leave
$22 per hour
