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The Home Depot

Hardware Sales Associate: Part Time - COUNTRY HILLS

Burnaby, BC, Canada

Part-time

Within 25 km of Delta · About 17.1 km from the city centre

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Job details

Job type: Part-time
Apply by: Oct 29, 2026
Experience: 1 to 2 years Retail or Trade experience an asset
Posted: Oct 19, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and Security

Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

Communicates Effectively
Customer Focus

Skills:

Interpersonal Skills

Direct Manager/Direct Reports:

Department Supervisor

Travel Requirements:

No travel requirements

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

High School Diploma or equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

Certifications:

Other Requirements/Assets:

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More about this job

Responsibilities

Sales associates provide fast, friendly service by actively engaging customers to assess their needs and provide expert product solutions. They are also responsible for maintaining department stock, promoting store services, and ensuring a safe, clean shopping environment.

Requirements

Candidates should have a high school diploma or equivalent and 1 to 2 years of retail or trade experience. Strong interpersonal skills and a commitment to customer satisfaction are essential for this role.

Skills

Customer service
Sales
Product knowledge
Interpersonal skills
Communication
Stock maintenance
Safety compliance
Loss prevention

Visa sponsorship

Not detected in the job text

Keywords

Retail
Hardware
Sales
Customer Service
Stock Maintenance
Loss Prevention
Safety Policies
Product Knowledge
Tool Rental
Pro Services
Warehouse Environment

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