Medical Receptionist (MOA)
Echo Hearing Care | Kitsilano, Vancouver, BC
Permanent, Full-Time
Job Summary
Echo Hearing Care is an independent hearing healthcare clinic located in Kitsilano, Vancouver. We are seeking an experienced, energetic, and personable Medical Receptionist / Medical Office Assistant (MOA) who genuinely enjoys working with people and takes pride in providing exceptional patient service.
The ideal candidate has a warm, outgoing personality, excellent interpersonal skills, and a natural ability to build rapport with patients. We are looking for someone who is organized, adaptable, and comfortable managing multiple responsibilities in a healthcare environment.
In this role, you will provide front desk reception, patient care coordination, appointment scheduling, and administrative support to the audiologist, helping ensure the clinic runs smoothly and efficiently. Strong communication skills, teamwork, initiative, and a willingness to learn are essential.
This permanent, full-time opportunity is particularly suited to someone who enjoys medical reception and healthcare administration as a career and is seeking a stable, long-term position.
Key Responsibilities
- Provide professional and welcoming reception services, assisting patients in person, by telephone, and by email.
- Schedule and coordinate patient appointments and manage the daily clinic schedule.
- Maintain accurate electronic patient records, prepare administrative forms and invoices, and coordinate the distribution of audiological reports to healthcare providers.
- Process patient payments, insurance claims, and third-party funding documentation.
- Coordinate hearing aid orders, repairs, returns, warranties, and inventory.
- Perform routine hearing aid cleaning, basic maintenance, and troubleshooting under the audiologist's direction (training provided).
- Maintain the cleanliness, tidiness, and organization of the clinic, including reception areas, treatment rooms, and supplies.
- Assist with coordinating community hearing screenings and educational outreach activities as needed.
Qualifications
Required
- Minimum 2 years of experience in medical reception or healthcare office administration, preferably in a medical or allied healthcare setting.
- Experience with electronic medical records (EMR), appointment scheduling, medical billing, and healthcare office procedures.
- Excellent spoken and written English, with the ability to communicate clearly, patiently, and professionally with patients who have hearing loss.
- Excellent customer service and interpersonal skills, with a warm and personable approach to patient care.
- Strong organizational and multitasking skills, with the ability to manage changing priorities and interruptions efficiently.
- Ability to work independently and collaboratively, with good judgment, initiative, and attention to detail.
- Positive attitude, willingness to learn, and ability to adapt to new procedures and responsibilities.
- Strong computer skills and problem-solving abilities.
- Genuine interest in a stable, long-term career in medical reception and healthcare administration.
- Legally authorized to work in Canada. Employer sponsorship is not available.
Previous audiology experience is not required. Training will be provided for hearing aid-related tasks.
Compensation & Benefits
- $21.50–$26.00 per hour, depending on experience and qualifications.
- Permanent, full-time employment.
- Attractive quarterly bonuses following probation, providing additional earnings beyond the base hourly wage.
- Structured onboarding, comprehensive on-the-job training, and opportunities to develop new skills.
- Wage review following successful completion of training and probation, based on performance.
- Extended health, dental, and vision benefits after probation, subject to plan eligibility.
- Paid vacation.
- Employee and family discounts.
How to Apply
If you are an experienced medical receptionist who enjoys working with people and is looking for a rewarding, long-term opportunity, we encourage you to apply.
Please submit your resume through LinkedIn and complete the application screening questions. A brief cover letter introducing yourself and explaining your interest in the position is welcome.
Only candidates selected for an interview will be contacted.
