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Forward Insurance Managers Ltd.

Personal Lines Team Lead

Vancouver, BC, Canada

Salary Range: CAD $75,000-$90,000 · Full-time

Within 25 km of Delta · About 22 km from the city centre

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Job details

Pay: Salary Range: CAD $75,000-$90,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 6–8 years in the personal lines insurance industry, including strong underwriting experience.
Posted: Oct 29, 2026

Original job description

As an independently owned InsurTech MGA, Forward Insurance Managers Ltd. fuses traditional underwriting expertise with next-generation technology to deliver what brokers want: underwriting expertise and service that doesn't disappoint. If you're passionate about customer experience and happen to appreciate the colour fuchsia, you've found your people.

Location: London, ON or Campbell River, BC or Vancouver, BC

Key Accountabilities

Lead, coach, and support a team of personal lines underwriters, providing guidance on risk selection, coverage, and broker communication.
Manage daily workload distribution, priorities, and turnaround times to meet service and production targets.
Underwrite complex and escalated risks within your authority level and act as the first point of referral for the team.
Serve as an escalation point for broker concerns, resolving issues quickly and strengthening key relationships.
Support onboarding and training of new underwriters in partnership with management.
Monitor file quality and underwriting compliance and share trends and insights with management.
Identify and drive process and technology improvements.
Champion Forward's culture, values, and brand promise.

Qualifications

6–8 years in the personal lines insurance industry, including strong underwriting experience.
1–2 years in a team lead, supervisory, mentoring, or training role.
CAIB, CIP, or CPIU designation required; [FCIP or equivalent an asset].
Exceptional written and verbal communication skills, with the ability to coach, give constructive feedback, and build rapport with brokers and colleagues.
Strong organizational and decision-making skills, with the ability to prioritize in a fast-paced environment.
Advanced proficiency with MS Office and comfort learning new underwriting platforms; tech-savvy is essential in our environment.
Collaborative, inclusive, and transparent leadership style.
Successful completion of a criminal record check.

Salary Range: CAD $75,000-$90,000

*Actual pay may be below or above range based on candidates' knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply.

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More about this job

Responsibilities

Lead and coach a team of personal lines underwriters, manage workload and service targets, and handle complex risks and broker escalations. Monitor underwriting quality and compliance, support onboarding, and drive process and technology improvements.

Requirements

Requires 6–8 years of personal lines insurance experience, including strong underwriting experience, and 1–2 years in a leadership, mentoring, or training role. A CAIB, CIP, or CPIU designation is required; strong communication, organizational, decision-making, and technology skills are also expected.

Skills

Personal Lines Underwriting
Team Leadership
Coaching
Risk Selection
Coverage Assessment
Broker Communication
Workload Management
Escalation Management
Underwriting Compliance
File Quality Monitoring
Process Improvement
Technology Improvement
Decision-Making
Prioritization
Microsoft Office
Underwriting Platforms

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Underwriting
Managing General Agent
InsurTech
Risk Selection
Coverage Assessment
Broker Relationships
Workload Distribution
Service Targets
Production Targets
Complex Risks
Escalation Management
Underwriting Authority
Underwriting Compliance
File Quality
Onboarding
Training
Process Improvement
Technology Improvement
CAIB
CIP
CPIU
FCIP
Microsoft Office
Underwriting Platforms
Criminal Record Check

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