Original job description
Location: Twist Fashions, Kitsilano, VancouverSchedule: Full-Time | Available to work Wednesday through Sunday, with one weekend off per month.Compensation: $25–$28 per hour + performance-based bonus
About the RoleLove fashion and enjoy being part of a busy boutique team? We'd love to meet you!
Twist Fashions is an established women's boutique that has been part of the Kitsilano community for over 35 years. Known for its thoughtfully curated selection of premium fashion brands (AG, Bella Dahl, Citizens Of Humanity, Velvet By Graham & Spencer), Twist Fashions has built a large and loyal client base over the years.This is a hands-on support role for someone who is calm under pressure, comfortable with computers, and enjoys helping both clients and teammates. You'll work closely with our stylists on the sales floor, support daily store operations, and help make sure everything runs smoothly.
While this isn't primarily a styling role, there is an opportunity to grow into more client styling responsibilities over time.
What You'll Be Doing• Support our stylists on the sales floor and assist clients as needed.• Process sales and customer transactions using Shopify or our POS system.• Communicate with clients by phone and email, answering questions about products, providing sizing assistance, availability, and orders.• Provide friendly, professional customer service both in-store and over the phone.• Process, package, and ship online orders accurately and efficiently.• Assist with receiving new stock, labelling and tagging products, and organizing inventory as needed.• Keep the store looking beautiful through merchandising, hanging, organizing, and general upkeep.• Manage multiple tasks throughout the day while staying organized and calm.• Work closely with the team to support daily sales goals and ensure a great customer experience.
Who You Are:• Responsible, reliable, and professional.• Calm under pressure and comfortable multitasking in a busy retail environment.• Have excellent client communication skills, both in person and over the phone.• Very comfortable using computers, with previous Shopify or POS experience.• Have retail or customer service experience, ideally in fashion.• Organized, detail-oriented, and efficient.• Friendly, approachable, and confident interacting with clients.• A team player who is happy to jump in and support wherever needed.• Have a genuine interest in fashion and enjoy working in a boutique environment.
Why You'll Love Working at Twist• Performance-based bonus opportunities after three months.• Medical and dental benefits after six months.• Generous clothing discount.• Work alongside a supportive, fashion-loving team.• Be part of an established Kitsilano boutique with over 35 years in business and a large, loyal client base.• Opportunity to grow into more client-facing styling responsibilities over time.
If you're reliable, organized, great with people, and love being part of a team that keeps things running smoothly, we'd love to hear from you!
More about this job
Responsibilities
Support stylists and clients on the sales floor, process transactions, respond to client inquiries, and prepare online orders for shipment. Assist with receiving and organizing inventory, merchandising, store upkeep, and daily sales goals.
Requirements
Candidates should be reliable, professional, organized, and comfortable multitasking in a busy retail environment, with strong in-person and phone communication skills. Retail or customer service experience, computer proficiency, and Shopify or POS experience are sought; an interest in fashion and a team-oriented approach are also important.
Skills
- Customer Service
- Client Communication
- Sales Support
- Shopify
- Point-of-Sale Systems
- Order Processing
- Inventory Organization
- Merchandising
- Multitasking
- Organization
- Attention to Detail
- Teamwork
- Fashion Retail
- Computer Skills
Benefits
- Performance-Based Bonus
- Medical Benefits
- Dental Benefits
- Clothing Discount
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
- Logistics
Keywords
- Fashion Retail
- Boutique
- Customer Service
- Sales Support
- Client Communication
- Shopify
- Point-of-Sale System
- Sales Transactions
- Online Orders
- Order Fulfillment
- Shipping
- Inventory
- Stock Receiving
- Product Labeling
- Merchandising
- Store Operations
- Sales Goals
- Sizing Assistance
- Multitasking
- Teamwork
- Fashion Styling
