Our client in the travel industry is seeking a Sales Team Lead to join their growing organization and support a high-performing sales team through its next phase of growth. This is an excellent opportunity for a sales professional who enjoys coaching, training, and operational problem-solving in a fast-paced, customer-focused environment. Rather than serving as a traditional people manager, this individual will act as a key support resource for the sales team, helping agents navigate systems, processes, product knowledge, client scenarios, and day-to-day sales execution. If you are a collaborative leader who thrives on helping others succeed while driving operational excellence, we’d like to hear from you.
Key Responsibilities
- Support sales agents with product knowledge, trip builds, pricing, booking workflows, and day-to-day sales questions
- Provide ongoing coaching through call reviews, side-by-side support, and regular skill development conversations
- Strengthen consultative selling skills, including value-based selling, objection handling, and closing techniques
- Assist with onboarding and training new team members on processes, tools, and sales best practices
- Troubleshoot operational issues and help identify practical solutions to improve team efficiency
- Contribute to the creation, refinement, and documentation of sales processes and workflow standards
- Partner with cross-functional teams to communicate updates, support new initiatives, and share frontline sales insights
- Assist with escalated client situations and internal problem-solving as needed
- Support adoption and rollout of new systems, tools, and technology enhancements
- Foster a positive, collaborative, and accountable team environment by leading through example
Qualifications
- Experience in sales leadership, coaching, training, or team development
- Strong ability to build trust, credibility, and influence without relying on formal authority
- Background supporting teams in a fast-paced, customer-facing environment
- Excellent communication, coaching, and interpersonal skills
- Strong organizational abilities with the capacity to manage multiple priorities
- Experience creating or improving systems, processes, and documentation
- Comfortable working with CRM platforms, reporting tools, and operational systems
- Strategic thinker who is also highly hands-on and execution-focused
- Positive, resilient, and adaptable approach to problem-solving
