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OSI Digital

Salesforce Business Analyst

Vancouver, BC, Canada

Full-time

Within 25 km of Delta · About 22 km from the city centre

Apply on osidigital.applytojob.com About employer

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Job details

Job type: Full-time
Apply by: Feb 9, 2027
Experience: Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client.
Posted: Nov 11, 2026

Original job description

Role: Salesforce Business Analyst
Type: FT
Location: Vancouver, BC Canada

Roles and Responsibilities:

Make sure that the Story acceptance criteria is defined and met, solving questions from developers about features, helping PMs clarify questions and documenting, acting as Scrum Masters in sprints, depending on capacity, jumping in to help QA with Manual testing.

Excellent knowledge of Salesforce configuration

Works closely with business owners to identify / understand business needs and translates these into effective stories that are aligned with the functionality and technology roadmap and strategic direction of the team.

The BA will elicit current state pain points and uncover gaps in Sales Cloud/Service cloud best practices.  From the session output, the BA will work with their delivery team to document a future state system and be responsible for its approval and decomposition into user stories.

Creates iterative prototypes of solutions as required to demonstrate and ensure business alignment with proposals
Recommends and participates in the design and implementation of standards, tools, and methodologies

Assists with project scoping and effort estimations
Demonstrated experience with full life cycle implementations of Sales Cloud/ Service cloud solutions, deep understanding of lead to cash and business processes.

Responsible for story deliveries and achieving milestones

Requirements:

Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client.

Proficient with end-to-end Sales cloud, service cloud

Enthusiastic, professional, and confident personality, with a focus on customer success.

Excellent listening & reading skills to fully understand the customer requirements and pain points.
Demonstrable ability to effectively exert influence across teams without direct authority and especially towards senior management
Must be able to visualize, analyze, communicate, and solve complex problems, and make disciplined decisions based on available information
Takes ownership of problems and proactively document them, ensuring that stories continue to meet business requirements and aligns with the vision, mission, objectives, strategy of the team

Strong verbal and written communication skills with proven ability to deliver projects within a fast paced, multi-disciplined technology environment. Proactive in setting up calls and ability to take notes from meetings and share it with attendees.
Working knowledge and experience of agile processes
Bachelor’s degree or equivalent in computer science and information technology
Strong leader & team player, able to get along with Business Stakeholders and the Dev Team alike. Proactively setup meetings with business stakeholders and lead them.
Work with other BAs to provide an end-to-end high-level user flow.

Knowledge of JIRA / Confluence preferred.

Apply on osidigital.applytojob.com About employer

More about this job

Responsibilities

The Business Analyst will translate business needs into effective user stories and document future state systems for Sales and Service Cloud. They will also act as a Scrum Master, facilitate stakeholder meetings, and assist with manual testing and project scoping.

Requirements

Candidates must have 5+ years of experience with Sales and Service Cloud, including at least one year in an enterprise environment. A bachelor's degree in computer science or information technology is required, along with strong communication and agile methodology skills.

Skills

Salesforce
Sales Cloud
Service Cloud
Business Analysis
Agile
Scrum Master
User Stories
Requirement Elicitation
Lead To Cash
Jira
Confluence
Stakeholder Management
Project Scoping
Manual Testing
System Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Business Analyst
Agile
Scrum Master
User Stories
Lead To Cash
Jira
Confluence
Requirement Elicitation
Stakeholder Management
Project Scoping
Manual Testing
System Design
Enterprise
Technology Roadmap
Prototypes
Business Processes

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