Civic Hotel, Autograph Collection, is a bold, independent boutique hotel in the heart of Surrey City Centre, steps from Surrey Central SkyTrain. Inspired by BC’s artistry, culture and flavours, Civic brings a distinct hospitality experience to travellers, locals and the community around us.
We are looking for people who care about great service, take pride in the details, and enjoy being part of a busy, guest-focused team.
Who You Are
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You care about creating a warm, seamless guest experience
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You take pride in great hospitality, and the small details that make a stay memorable
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You are a team player, enjoy collaborating with colleagues, and bring a positive, professional attitude to the team
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You can multitask and enjoy a fast-paced environment
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You are authentic, brave, accountable and detail-oriented
Why Join Our Team?
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Competitive wages
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Generous hotel and dining discounts at thousands of Marriott properties worldwide
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Career advancement with the hotel and our diverse group of companies
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Convenient location steps from Surrey Central SkyTrain Station
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Company events, including our annual Holiday Party
Apply now to discover your next career opportunity at Civic Hotel!
Role Summary
Reporting to the Security Manager, this role will be responsible for the safety and security of staff, guests, property and equipment at 3 Civic Plaza/Civic Hotel - Autograph Collection
Education and Experience
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Valid BC Security Worker Licence.
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Occupational First Aid Level 1.
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Minimum of 1 year of experience in a similar role in the hotel, residential or customer service industry.
Key Accountabilities
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Provide excellent service to guests, residents, staff, and public
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Proactively protect property through patrols and CCTV
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Manage facility access for the public and authorized contractors
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Respond to all building/ hotel emergencies and assist with emergency procedures
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Complete Incident Reports and Administrative duties as required
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Perform other related and customer service duties as required.
Skills and Abilities
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Mentally and physically able to perform assigned tasks
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Physically able to withstand extensive periods of walking, sitting, and standing
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Ability to work day, afternoon and overnight shifts as required
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Ability to work independently with minimal supervision as well as part of a team
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Knowledge of CCTV and access control systems
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Excellent service attitude, communication, and conflict resolution skills
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Fluent in English, additional language(s) an asset.
Full Role Profile available upon request
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