Our purpose is to
Bring Happyness & Do Cool Sh!t.
Do you love the hospitality industry and want to grow within it?
We're looking for the person who reads that and wants to run the day, the shift and the team like their name is on the door at 505 Clark Drive.
Shift Leaders work the shift as a server or bartender while leading it: smooth service, the FOH and BOH team on shift, training and development of future team members and the guest complaints and staff challenges that come up along the way.
Reports to the GM / AGM at the venue.
The person accountable for hospitality during their shift - the same job description at every Superflux venue, and the first leadership seat on the floor. Shift Leaders work the shift as a server or bartender while leading it: smooth service, the FOH and BOH team on shift, and the guest complaints and staff challenges that come up along the way. Reports to the GM / AGM at the venue.
What You'll Do
- Execute every part of the FOH Team Member role to the highest standard while leading the shift
- Support the AGM/GM; communicate the Daily Shift Plan and lead and coach through pre-shift meetings
- Coach and correct service standards (for example, bill times), and deal with timeliness and attendance issues on the shift they happen
- Troubleshoot guest complaints and staff challenges and resolve them on the spot; keep health & safety and cleanliness to standard
- Train and sign off new Team Members as required; communicate with Team Members about on-call shifts
- Receive orders, run the end-of-day cash out and daily entries, and take part in off-site events
Requirments
- Serving It Right certification Minimum availability of four days per week, including evenings, weekends and holidays; able to open and close the venue. Comfortable leading a shift - giving direction, coaching and correcting in the moment. Has a valid Canadian work permit
Why Work Here
- We've been brewing since 2015 and in this building since 2020. Our second room, {Cabana}, opened in Victoria in 2021. About 50 people work across the two.
- We hire, review and part ways on four values: Committed, Collaborative, Humble and Proud.
- We are an award winning brewery that continues to grow & develop
- You love craft beer and are looking to take the next step in your career
- The seat grows with us. As we add venues, more opportunities will arise
