Responsibilities
Serve as the senior technical escalation point for complex issues involving solar, EV charging, home automation, and energy management systems, guiding technicians and partners through troubleshooting and root cause analysis. Investigate product failures with engineering and quality teams, provide technical support and training, share field insights to improve products and processes, and manage assigned cases through resolution.
Requirements
Requires hands-on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology, along with experience supporting technical teams or customers. Candidates should have strong analytical troubleshooting, communication, and prioritization skills, understand interactions between hardware, software, and connected systems, and hold a relevant degree or equivalent hands-on experience.
