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Vertex Elite LLC

Technical Support Specialist

Vancouver, BC, Canada

Contract

Within 25 km of Delta · About 22 km from the city centre

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Job details

Job type: Contract
Apply by: Dec 8, 2026
Experience: B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Posted: Nov 8, 2026

Original job description

Software Support(L3) @ Vancouver, Canada

Must have: Linux, Unix, shell or bash scripting, Cloud, Kubernetes, understanding and usage on BoT, SQL.

Good to have: any programming language

L3 production support.

What You will Do:

•Responsible for efficiently handling and resolving technical issues which have been passed on by L2.

•Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.

•Should ensure maximum issues are resolved without L4/R&D involvement.

•Should ensure adherence to committed SLA's for each reported issue.

•Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical

details captured for every issue.

•Should follow internal escalation matrix basis severity and resolution time.

•Should ensure all relevant site-specific technical documentation as well documentation regarding new

product lines/or features are accurately captured from R&D and shared with Client Service team.

•Should support CSM's in developing eminently capable and technically competent team of assistant

client service managers and service engineers.

•Responsible for creating and monitoring software and hardware component wise reliability metrics for each

installation.

•Should develop framework to predict potential/future failures and ensure requisite preventive measures are

taken

What You will bring:

B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Experience with Linux/Unix
Experience with SQL
Experience/Strong knowledge of -Java, Python,Shell.
Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
Willing to work in rotational shifts.

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More about this job

Responsibilities

Resolve technical issues escalated from L2, prioritize tickets, meet SLAs, and coordinate with R&D when needed. Maintain technical documentation, support client service team development, monitor component reliability, and develop frameworks to predict and prevent failures.

Requirements

Requires a B.Tech degree and 6 months to 2 years of experience in 24/7 software support, with Linux/Unix, SQL, and strong knowledge of Java, Python, and shell scripting. Proven expertise in intralogistics and warehouse automation systems is mandatory, along with willingness to work rotational shifts.

Skills

Linux
Unix
Shell Scripting
Cloud
Kubernetes
BoT
SQL
Java
Python
L3 Production Support
Intralogistics
Warehouse Automation
Ticket Management
SLA Management
Reliability Metrics
Incident Escalation

Visa sponsorship

Not detected in the job text

Keywords

Linux
Unix
Shell Scripting
Bash
Cloud
Kubernetes
BoT
SQL
Java
Python
L3 Production Support
24/7 Software Support
Intralogistics
Warehouse Automation
Ticketing SOPs
Service-Level Agreements
Incident Escalation
Technical Documentation
Reliability Metrics
Preventive Maintenance
R&D
Rotational Shifts
L2 Support
L4 Support

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